FAQ

Where is Madebyaell based?

We are based in Prishtina, Kosovo, and all our production takes place in Kosovo. To ensure that your unique items endure over time, we use only the highest quality materials.

How can I place an order?

Here’s a simple guide to help you:

1. Choose Your Style

   Browse our curated collections, colors, and fittings to find the perfect design for you.

2. Crafted Just for You

   Your item will be meticulously crafted by our skilled artisans, ensuring a personalized touch and a unique creation tailored to your order.

3. Shipped to You with Love

   Once your item is ready, it will be elegantly packaged and shipped directly to you, along with a special greeting card for a delightful unboxing experience.
   Feel free to chat with us for more details!

How many hours does it take to create a bag?

The time required to create a bag varies based on the model. Weaving the beads alone takes between one day for a mini bag and up to three days for a maxi bag. For a mini bag, we weave up to 800 beads, while a maxi bag requires up to 1,100 beads.

What if I don't find my preferred color?

If you can’t find your preferred color, feel free to reach out to us via chat on our website or on Instagram. We may have some exclusive color options available.

How should I care for my Madebyaell bag?

Madebyaell bags are crafted using a unique technique developed over months to ensure strength and durability. To keep your bag in excellent condition, handle it with care while using it, and store it in its original packaging when not in use. When traveling, ensure the bag is well-stuffed to avoid squeezing.

Are your clothing items also handmade?

No, our clothing items are designed by talented designers who focus on creating unique and high-quality pieces. Each item reflects our commitment to elegance and attention to detail, ensuring that you receive a garment that stands out.

What materials are used in your clothing?

Our clothing is made from high-quality fabrics, carefully selected for comfort and durability.

What is the inspiration behind your clothing designs?

Our clothing designs are inspired by timeless elegance and the classic styles of the old-money aesthetic, aiming to offer pieces that are rare and sophisticated.

Do you offer international shipping?

Yes, we ship worldwide. Shipping fees and delivery times vary based on your location.

Do you offer gift cards?

Currently, we do not offer gift cards, but we are looking to introduce this feature in the future.